Importing a customer or DS-Client account
Any customer or DS-Client account that has been successfully exported can be imported to a new customer account on the same DS-System or a different DS-System. For more information, see
“Exporting a customer or DS-Client account”.
Before you begin the import process, you must create a target DS-Client account on the destination DS-System under the required customer account. For more information, see
“Configuring a DS-Client account”.
IMPORTANT: The new customer account must have the same account encryption key as the original customer account.
To import a customer or DS-Client account:
1. On the new destination DS-System, do the following:
a) On the Customers tab, select the customer or DS-Client account you want to import, and then do one of the following:
• To import a customer account, on the Customer menu, click Import Customer.
• To import a DS-Client account, on the DS-Client menu, click Import DS-Client.
b) In the Import from box, type the path on the DS-System or DS-System network where you want to import the customer or DS-Client or click [...] to browse for the path.
c) Click Start. One of the following will occur:
• If the DS-System can find a storage location on the same volume as the specified path, the Move dialog box appears. The data (excluding library files) is moved to the storage location, but the storage distribution might not be balanced after the import process.
• If the logical size available to the DS-System in the storage location is less than the data being moved, a warning message appears. There is enough physical space because the move process is simply renaming files in the storage location. However, the DS-System cannot move new files into that storage location because the DS-System does not have enough available logical space.
• If the DS-System cannot find a storage location on the same volume as the specified path, and you click Yes in the confirmation dialog box, the DS-System automatically balances the import of data among all its storage locations for the storage group of the DS-Client account.
2. On the old source DS-System, do the following:
a) Select the imported DS-Client account.
b) On the DS-Client menu, click New Registration Info.
c) In the Enter New Registration Info dialog box, do the following:
1. In the Account # box, type the new account number of the DS-System.
2. In the DS-Client # box, type the new account number of the DS-Client.
3. In the DS-System address box, type the new IP address of the DS-System.
4. Click Save.
You must inform your customer of their new DS-Client number so they can update their DS-Client configuration with the new DS-Client number and DS-System IP address. You can also export the registration information for the DS-Client to a CRI file. For more information, see
“Exporting DS-Client registration information”.