Exporting a customer or DS-Client account
You can export a customer or a DS-Client account to another customer account or DS-System.
NOTE: You can export data to the same extensible storage location or a different storage location. If you export to a location on the same storage volume, the import customer process will be faster.
Before you begin the export process, you must do the following:
• Ensure enough space is available for the export and import processes.
• Ensure the DS-System computer does not restart during the export process.
• Ensure enough logical space is available in each extensible storage location. If a storage location runs out of logical space, backup processes will not be allowed.
• Run the System Admin and autonomic healing processes on the DS-Client account you want to export.
IMPORTANT: You must check for errors at each step during the export process.
1. On the Customers tab, select the customer or DS-Client account you want to export, and then do one of the following:
• To export a customer account, on the Customer menu, click Export Customer.
• To export a DS-Client account, on the DS-Client menu, click Export DS-Client.
2. In the Processes to start box, enter the number of threads you want to use to write data to the buffer. The default value is 3.
3. In the Export to box, type the path on the DS-System or DS-System network where you want to export the customer or DS-Client account, or click [...] to browse for the path.
– For Windows, the path must be in the following format:
\\computer_name\share_path
– For Linux, the path must be a mount point in the following format:
/export_path
4. Click Start.
NOTE: The Overwrite Options dialog box appears if the DS-System detects that usable data exists in the export location. This is possible if the previous export process was stopped or interrupted. You can choose to overwrite the data and restart from the beginning or try to resume from the point before the first error.
5. To save customer logs that are not imported to the new DS-System, do the following:
a) On the Customers tab, select the customer account for which you have just started the export process.
b) On the Customer menu, click Export History.
c) Click [...], and select a path (buffer directory) on the DS-System or DS-System network to save the history (database logs) for this customer.
d) Click Save.