Generating a disc/tape order
To generate a disc/tape order, you must instruct the DS-System to write the files to the disc/tape buffer.
To generate a disc/tape order:
1. On the Disc/Tape menu, click Generate.
2. To filter the results, under Select by, do the following:
a) To specify a different start date and time, select the From check box, click [...], select a date, and enter the time. No orders before this date will be displayed.
b) To specify a different end date and time, select the To check box, click [...], select a date, and enter the time. No orders after this date will be displayed.
c) To view the disc/tape orders for a particular customer, select Customer. Beside Account #, click [...], and then select the customer account,
d) To view disc/tape orders associated with a specific DS-Client account, select DS-Client. Beside DS-Client #, click [...], and then select a DS-Client account.
e) To update the list, click Refresh.
f) Select a disc/tape request with the status Purchased, and then click Write to Buffer.
NOTE: For N+1 DS-Systems, you will be prompted to select which N+1 node will perform the activity.
3. In the Generate Files to Buffer dialog box, do the following:
a) If you selected a disk media with unlimited size, in the Processes to start box, enter the number of threads you want to use to write data to the buffer.
b) In the Path box, click [...], and select the path where the disc/tape files will be written.
c) In the Restore Reason box, select a reason for the disc/tape request.
d) If the backup is currently available in a scheduled recovery drill period, in the Restore classification box, select the type of restore.
e) Click OK.
4. In the Disc/Tape Meta-data Encryption dialog box, select the type of encryption you want to use for the metadata, and then click OK.
The Overwrite Options dialog box appears if you are retrying the Write to Buffer process for a disc/tape request and the DS-System detects that usable data exists in the disc/tape buffer. This can happen if the previous process was stopped. You can choose to overwrite the data and restart from the beginning or resume from the point where the last Write to Buffer process was interrupted. Click OK.
When complete, the request status displays Finished in the Disc/Tape Orders dialog box.
5. Copy the data from the buffer location to the media specified in the disc/tape request.
6. Click More Info and ship the media to the mailing address specified.
7. When the files in the buffer have been written to the selected media, mark the request as Mailed.
8. Select the order with the status Finished, and then click Mark Mailed.
9. Type the number of copies of the media to send and click OK. The files will be automatically deleted from the buffer.
In the Disc/Tape Orders dialog box, the status of the order will change to Mailed. At this point, all data from that request in the buffer location is deleted.
Once a request is Mailed, the accompanying charge will be applied to the DS-Client Additional Charges list for the applicable month, if it is configured in DS-Billing. For more information, see the DS-Billing User Guide.
10. To delete a request, select the request, and then click Delete. When the system prompts you to confirm, click Yes.